Terms & Conditions

1.1At Ahana Enterprises, every project — whether the restoration of a century-old heritage structure or the repair of a single door frame — is approached with the same care, attention and devotion. We do not differentiate between large and small work. Every assignment we accept becomes our complete responsibility until it is finished and handed over to the client's full satisfaction.

1.2We regard our work as a form of Sadhana — a conscious offering of skilled labour to the Divine through service to society. Quality is not merely a professional standard for us; it is a spiritual discipline. Every surface we restore, every joint we set, every wall we treat, is done with the care and mindfulness of a craftsperson in meditation. This is our form of Karma Yoga — work not for recognition alone, but as an act of devotion. Work as worship.

1.3This philosophy defines every aspect of how we work — our material choices, our methods, our timelines, our pricing, and our relationships with our clients. We ask that clients who engage us respect and honour this spirit of working together.

2.1Ahana Enterprises undertakes the following categories of work:

• Heritage building restoration and structural repair
• Residential and commercial renovation and refurbishment
• Waterproofing, damp-proofing and seepage treatment
• Plastering, painting and surface finishing
• Flooring — installation, restoration and repair
• Electrical and plumbing works (in coordination with licensed professionals)
• Carpentry, joinery and custom woodwork
• Antique and heritage furniture restoration — a specialist service offered through Ahana's dedicated in-house carpentry workshop
• Façade restoration and exterior works
• General building maintenance and annual maintenance contracts (AMCs)

2.2Each project scope is defined in a formal written quotation. Works outside the agreed scope will be quoted and billed separately.

3.1All quotations are provided in writing following a site visit and assessment. Verbal estimates are indicative only and do not constitute a binding commitment.

3.2Quotations are valid for 30 days from the date of issue. Material price fluctuations after this period may require a revised quotation.

3.3Ahana Enterprises provides detailed, itemised quotations so that clients fully understand what is included. We believe in complete transparency in our pricing.

3.4Site visits for assessment are conducted at no charge for projects within Pondicherry and Auroville. Travel charges may apply for sites beyond a 30 km radius.

4.1All prices are in Indian Rupees (INR) and are exclusive of GST unless specifically stated otherwise. GST at applicable rates will be charged additionally on all invoices. (GSTIN: 34AVDPK8842Q1ZX)

4.2Ahana Enterprises' pricing reflects the quality of materials used, the skill and expertise of our team, and the standard of workmanship we are committed to delivering. Our rates may be higher than general market rates. This is not incidental — it is intentional.

4.3Prices quoted by Ahana Enterprises are final and non-negotiable. We do not engage in rate bargaining or price negotiations. We respectfully request that clients who are seeking the lowest available market rate look elsewhere — we will hold no grudge, and we part as friends. For clients who value quality, reliability and craftsmanship above all, we offer our complete dedication.

4.4We acknowledge that our firm stance on pricing may not suit every client. We respect this, and we politely excuse ourselves from prolonged pricing discussions. Our time is fully committed to the projects in our care — and we believe that is exactly where it should be.

4.5Payment schedule for all projects:

Milestone	Payment Due	Notes
Order confirmation / Project commencement	40% advance	Required before work begins
Completion of first major phase of work	30%	Due on phase sign-off
Completion of works / before final handover	30%	Full clearance before handover

5.1Work commences only upon receipt of the advance payment and written confirmation from both parties.

5.2Project timelines are provided as estimates at the time of quotation. Ahana Enterprises will make every effort to complete work within the estimated timeframe.

5.3Timelines may be affected by factors beyond our control, including but not limited to: delayed client approvals, changes to scope, monsoon or extreme weather conditions, supply chain disruptions, delayed delivery of materials specified by the client, or force majeure events.

6.1The client is responsible for ensuring clear and safe access to the work site at agreed times.

6.2Where the client specifies particular materials, brands or vendors, Ahana Enterprises will endeavour to source accordingly but cannot be held responsible for quality, availability or pricing variations.

6.3The client must appoint a single point of contact for all project communications.

7.1Ahana Enterprises operates a dedicated in-house carpentry workshop with decades of accumulated expertise in traditional joinery and the restoration of antique furniture.

7.2Pondicherry and Auroville are home to fine examples of colonial furniture. Ahana Enterprises has the rare skill to assess, restore, repair and refinish such pieces.

8.1Ahana Enterprises uses only quality-certified materials from reputable suppliers.

8.2All workmanship is carried out by Ahana's trained and experienced in-house team.

9.1Any variation to the original agreed scope must be agreed in writing before the work is carried out.

10.1Ahana Enterprises observes all applicable safety norms on site.

11.1Ahana Enterprises believes that open, respectful communication resolves most concerns.

12.1All project designs and documentation prepared by Ahana Enterprises are the intellectual property of Ahana Enterprises.

1.1All our products are entirely handmade by skilled artisans. Each piece is unique and may have minor variations in size, shape, colour, fragrance intensity and floral decoration from the photographs displayed on our website or catalogue. These variations are not defects — they are the natural character of handmade products.

1.2Product photographs on the website are for illustrative purposes only. Actual products may vary slightly in appearance.

1.3Fragrances are natural and handcrafted. Intensity may vary slightly from batch to batch depending on the season and availability of natural ingredients.

1.4All candles are made with non-toxic fragrance oils. They are not edible and must be kept out of reach of children and pets.

2.1All prices are in Indian Rupees (INR) unless stated otherwise.

2.2Prices are exclusive of GST unless specifically stated as inclusive. GST at applicable rates will be charged additionally on all invoices. GST invoices are provided for all transactions (GSTIN: 34AVDPK8842Q1ZX).

2.3Ahana Enterprises reserves the right to revise prices at any time without prior notice. However, orders already confirmed with advance payment received will be honoured at the price quoted at the time of order confirmation.

2.4For bulk and corporate orders, a formal written quotation will be provided upon request. The quoted price is valid for 30 days from the date of quotation.

3.1All orders — retail, bulk or corporate — are confirmed only upon receipt of the required advance payment.

3.2For bulk and corporate orders, a minimum 50% advance payment is mandatory before production begins.

3.3The balance 50% payment must be cleared in full before dispatch of the order. No goods will be dispatched against pending payments.

3.4Ahana Enterprises reserves the right to refuse or cancel any order at its sole discretion, with full refund of any advance payment received.

3.5Order confirmation will be communicated via WhatsApp or email within 48 hours of receipt of advance payment.

5.1Custom branding of gift packaging — including boxes, wrapping and labels — with the buyer's company name, logo, brand colours and occasion message is available on request for orders of 200 packs or more.

5.2The buyer is responsible for providing print-ready artwork in the required format.

6.1Standard lead time for bulk and corporate orders is 8 weeks from the date of order confirmation.

7.1Select products are available for walk-in purchase at Matri Store, New Delhi.

8.1Once an order is confirmed, cancellation is not permitted as production begins immediately.

9.1Returns are not accepted unless the products received are damaged in transit or materially different.

11.1All product designs and content are the intellectual property of Ahana Enterprises.

12.1These Terms & Conditions are governed by the laws of India.

1.1Ahana Enterprises operates as an independent property brokerage and liaison service. We represent buyers, sellers, landlords and tenants — facilitating introductions, negotiations and transactions between parties in the Pondicherry and Auroville property market.

1.2Ahana Enterprises acts as a broker and facilitator. We are not a party to any property transaction, sale agreement, rental agreement or lease deed. All legal obligations arising from a transaction are between the buyer and seller, or landlord and tenant, as the case may be.

1.3Our services include property search and shortlisting, site visits, negotiation support, documentation guidance, and liaison with legal professionals. We do not provide legal or financial advice. Clients are strongly advised to engage independent legal counsel before executing any property transaction.

1.4Ahana Enterprises brings to every property engagement the same values that define all our work — deep local knowledge, complete honesty, and a genuine commitment to finding the right fit for every client. We do not push transactions. We facilitate the right ones.

2.1Ahana Enterprises provides brokerage services for the following:

• Sale and purchase of residential properties — apartments, independent houses and villas
• Sale and purchase of commercial properties — shops, showrooms and office spaces
• Rental and leasing of residential properties
• Rental and leasing of commercial spaces and warehouses
• Sale, purchase and rental of land and plots in Pondicherry and Auroville
• Properties within the Auroville township and surrounding areas

2.2Ahana Enterprises also provides advisory services to clients seeking to understand the Pondicherry and Auroville property market, including guidance on locality, pricing trends and property suitability — subject to a separate advisory fee to be mutually agreed in writing.

3.1Ahana Enterprises charges a brokerage fee of 2% of the total transaction value for all completed sale and purchase transactions.

3.2For rental and lease transactions, the brokerage fee is equivalent to one month's rent, payable upon execution of the rental or lease agreement.

3.3The brokerage fee is payable upon successful conclusion of the transaction — defined as the execution of a sale agreement, sale deed, rental agreement or lease deed between the parties.

3.4The brokerage fee shall be agreed and documented in writing at the commencement of the engagement. Ahana Enterprises will clearly communicate to each client whether brokerage is being charged to one side or both sides of the transaction, depending on the nature of the engagement.

3.5Brokerage fees are non-refundable once the transaction has been concluded and the agreement executed, regardless of any subsequent dispute between the transacting parties.

3.6All brokerage fees are exclusive of GST. GST at applicable rates will be charged additionally. (GSTIN: 34AVDPK8842Q1ZX)

4.1Clients engaging Ahana Enterprises for property search services are requested to register their requirements in writing — specifying property type, location preference, budget and other relevant criteria.

4.2Ahana Enterprises invests significant time, local knowledge and effort in sourcing and shortlisting properties. Clients are requested to inform Ahana Enterprises promptly if they engage another broker for the same requirement, or if their requirement changes or is withdrawn.

4.3If a client, having been introduced to a property by Ahana Enterprises, proceeds to conclude a transaction for that property — directly or through another broker — without informing Ahana Enterprises, the full brokerage fee will remain payable to Ahana Enterprises.

5.1Property information shared by Ahana Enterprises — including area, price, description and photographs — is provided in good faith based on information received from property owners or their representatives. Ahana Enterprises does not independently verify all property details and cannot guarantee their absolute accuracy.

5.2Clients are strongly advised to independently verify all property details — including land records, encumbrance certificates, approvals, ownership documents and legal status — before concluding any transaction.

5.3Ahana Enterprises is not responsible for any misrepresentation by a property owner or their representative, or for any discrepancy between information provided and the actual condition or legal status of a property.

5.4Photographs and descriptions of listed properties are for illustrative and reference purposes only. Actual condition may vary.

6.1Site visits are arranged by Ahana Enterprises at mutually convenient times. Clients are requested to confirm appointments and provide adequate notice for cancellations or rescheduling.

6.2Ahana Enterprises will endeavour to accompany clients on all site visits. In certain circumstances, visits may be arranged directly with the property owner or their representative.

6.3Repeated site visits to the same property beyond a reasonable number may, at Ahana Enterprises' discretion, attract a nominal visit fee, which will be communicated in advance.

7.1Ahana Enterprises can assist clients in understanding standard documentation requirements for property transactions in Pondicherry — including sale agreements, rental agreements, lease deeds and related paperwork.

7.2Ahana Enterprises does not draft legal documents and is not a legal service provider. All legal documentation must be prepared and verified by a qualified advocate. Ahana Enterprises can refer clients to trusted legal professionals upon request.

7.3Ahana Enterprises is not responsible for delays or complications arising from the legal or documentation process, including delays in registration, title verification or approvals from any authority.

8.1Ahana Enterprises' liability in connection with any property transaction is strictly limited to the brokerage fee received for that transaction. Ahana Enterprises will not be held liable for any loss, financial or otherwise, arising from a property transaction, including disputes between buyer and seller or landlord and tenant.

8.2Ahana Enterprises strongly recommends that all clients conduct thorough due diligence — legal, structural and financial — before concluding any property transaction. Engaging Ahana Enterprises as a broker does not substitute for independent due diligence.

9.1Ahana Enterprises treats all client information — requirements, budgets, personal details and transaction details — with complete confidentiality. This information will not be shared with any third party except as necessary to facilitate the transaction.

9.2Clients are equally requested to treat all property-specific information shared by Ahana Enterprises — including owner details, pricing and property documents — as confidential and not to share it with third parties without consent.

10.1These Terms & Conditions are governed by the laws of India.

10.2Any disputes arising from these Terms & Conditions or any engagement with Ahana Enterprises shall be subject to the exclusive jurisdiction of the courts of Pondicherry, India.

1.1Ahana Enterprises acts as a local coordinator and facilitator for educational trips in Pondicherry and Auroville. Our role includes itinerary planning, coordination with local sites, booking of internal transport, arrangements for local meals, and providing local logistical support.

1.2Ahana Enterprises is a facilitator. We coordinate with third-party service providers (transport operators, restaurants, guest houses). While we select these partners with care, we are not directly responsible for their individual service delivery or any deficiencies therein.

1.3We believe that travel is a powerful teacher. Our trips are designed to be safe, enriching, and deeply connected to the unique spirit of Pondicherry and Auroville. We ask schools and accompanying teachers to partner with us in maintaining this spirit during the visit.

2.1A trip is considered confirmed only upon:

• Receipt of a formal confirmation letter/email from the School Principal or authorised authority.
• Receipt of the required 50% advance payment.

2.2The confirmed itinerary is final. Any changes requested after confirmation are subject to availability and may incur additional charges.

2.3The final list of students and accompanying staff must be provided at least 15 days prior to arrival.

3.1All quotes are based on the specific number of participants. A significant decrease in numbers may lead to a revision in the per-head cost.

3.2Payment Schedule:

• 50% Advance: Due at the time of booking to secure local arrangements.
• Balance 50%: Due at least 7 days before the commencement of the trip.

3.3All payments are exclusive of GST. GST at applicable rates will be charged additionally. (GSTIN: 34AVDPK8842Q1ZX)

3.4Ahana Enterprises reserves the right to cancel arrangements if the balance payment is not received by the due date.

4.1Cancellations must be communicated in writing by the school authorities.

4.2Refund Policy:

• More than 30 days before trip: 80% of advance amount refunded.
• 15 to 30 days before trip: 50% of advance amount refunded.
• Less than 15 days before trip: No refund of advance amount.

4.3In the event of cancellation, any non-refundable deposits already paid by Ahana Enterprises to third-party vendors (e.g., specific guest houses or transport blocks) will be deducted from the refund amount regardless of the notice period.

5.1The primary responsibility for student discipline, safety, and conduct lies with the accompanying school teachers/staff.

5.2Students are expected to behave respectfully at all sites, particularly in Auroville, the Sri Aurobindo Ashram, and various places of worship. Ahana Enterprises reserves the right to ask a group to leave a site if conduct is inappropriate.

5.3Schools must ensure all participating students are physically fit for the planned activities. Any specific medical conditions or allergies (especially food allergies) must be communicated to Ahana Enterprises in writing 15 days before arrival.

6.1Ahana Enterprises acts in good faith to ensure a smooth trip. However, we cannot be held liable for personal injury, sickness, loss of life, or loss/damage to personal property during the trip.

6.2Ahana Enterprises is not responsible for delays or changes in itinerary caused by factors beyond our control — including but not limited to: weather conditions, strikes, roadblocks, sudden closure of sites by local authorities, or technical failure of third-party transport.

6.3In case of an emergency, Ahana Enterprises will provide all reasonable local assistance to the school staff, but all resulting costs (medical, transport, etc.) will be the responsibility of the school.

7.1Ahana Enterprises does not provide travel or medical insurance. We strongly recommend that schools ensure all participants are adequately insured for the duration of the trip.

8.1These Terms & Conditions are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts of Pondicherry.